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Jurnal ISEI Tahun 2009

FAKTOR - FAKTOR YANG MEMPENGARUHI TABUNGAN DOMESTIK DI INDONESIA TAHUN 1975 - 1997( Pendekatan Error Corection Model )

FAKTOR - FAKTOR YANG MEMPENGARUHI TABUNGAN DOMESTIK DI INDONESIA TAHUN 1975 - 1997( Pendekatan Error Corection Model )

Penulis: Lumadya Adi - Universitas Dr. Soetomo Surabaya [ 25/6/2007 ]

Many variables have impact on domestic saving. How are actually the impacts of government foreign debt, private foreign debt, export, foreign direct investment, and gross domestic product to domestic saving I Indonesia in the short ? run and long run relationship.
The objective of this research is to examine the impact of some variables on domestics saving, especially government and private foreign debt in the short ? run and long ? run relationship.
The tool of analysis is dynamic modeling : Error Correction Model ( ECM ). This Model incorporates short ? run and long ? run relationship between independent and dependent variables.
The result of this research are : (1) the impacts of government foreign debt, private foreign debt, gross domestics product, foreign direct investment are not significant on domestics saving in the short ? run, meanwhile export is significant ; (2) the impact of government foreign debt, private foreign debt, gross domestics product and foreign direct investment are not either significant on domestic saving in the long ? run, meanwhile export is significant.

Keywords : domestics saving, error correction model, foreign direct investment,
government foreign debt, private foreign debt.

 

KEPERCAYAAN DAN KOMITMEN SEBAGAI PERANTARA KUNCI RELATIONSHIP MARKETING DALAM MEMBANGUN LOYALITAS ( SURVEY PADA NASABAH BANK MUAMALAT INDONESIA SURABAYA )

KEPERCAYAAN DAN KOMITMEN SEBAGAI PERANTARA KUNCI RELATIONSHIP MARKETING DALAM MEMBANGUN LOYALITAS ( SURVEY PADA NASABAH BANK MUAMALAT INDONESIA SURABAYA )

Penulis: RAMADANIA - UNIVERSITAS TANJUNGPURA PONTIANAK [ 25/6/2007 ]

Recently, the focus of organizations consideration has moved from strategic design to recruitment of new customer and made transaction with them in a effort of maintaining the existing customers and building long ? term relationship with the customers, this is called relationship marketing. Loyalty is the purpose of relationship marketing that is built not by satisfaction, but also trust and commitment as key mediator in building loyalty.
The purpose of this research is to analyze the relationship between perception of syariah system quality, service quality, satisfaction, trust and commitment in building loyalty for the customer who have a high relational orientation to organization in syariah banking setting.
The research was conducted in Bank Muamalat Indonesia Surabaya at three locations BMI Darmo, BMI UNAIR, BMI Ampel. Data were collected by using questionnaires involving 150 respondents. Variables were measured by 44 items using semantic differential scale from 1 to 9. The relationship of variables in this research was tested by using peth analysis.
Findings from the research show that the perception of syariah system quality especially profit sharing has positive relationship with satisfaction, but zakat system does not show significant relationship. Furthermore, this research shows that there are positive relationship between trust and commitment, commitment and loyalty, and trust and loyalty. But, this research does not show any evidence that there is a relationship between syariah system quality perception to trust and commitment. Moreover, there is no significant relationship between satisfaction and commitment, and satisfaction and loyalty.

Keywords : Syariah Banking, Relationship Marketing, Loyalty, Trust, Commitment,
Customer Satisfaction, Service Quality.

 

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